Before contacting Sheetgo for help with your G Suite or Sheetgo Identity account, you can help us resolve your issue more quickly by gathering information listed below.
After gathering this information, Contact support.
The data and information you provide will be used to troubleshoot the issue you are reporting.
Doesn’t Sheetgo have some of this data already?
For privacy reasons, we don’t make available to our support agents any user views that show user generated content. Thus, our support agents will not have access to all relevant aspects of the user’s view and context of a reported problem. In order to help resolve your issue quickly, it is critical that they are able to confirm and replicate the issue properly, and in a timely fashion.
The screenshots you provide enable our support agents to confirm the specific reported error or behavior as your users experience it. The exact error messages are helpful for us to quickly narrow the scope of the problem and speed up review of the system log files. They also ensure we clearly document the observed symptoms.
When submitting troubleshooting data to support, please ensure you remove any sensitive data, such as account credentials, government identification numbers, cardholder data, or other sensitive information.
We appreciate your work to include the detailed information in your support request. The complete data you provide enables us to identify the cause and solution to your issue as quickly as possible.
We'll need the following details to troubleshoot any reported issue: