Issues with Google Chrome can affect your ability to access and use Sheetgo. Here are a few things you can try if you are experiencing problems logging in:
Solution 1: Deactivate add-ons
Ad-blockers, anti-tracking software and other add-ons can prevent Sheetgo from working.
If Sheetgo won't load, it's normally because an add-on is blocking it. In most cases, opening Chrome in Incognito mode can solve this problem. Open an incognito window by clicking on ⋮ in the Chrome menu bar or using the Windows keyboard shortcut Ctrl + Shift + n. If you're using a Mac, ⌘ + Shift + n.
You can also try deactivating some of your add-ons. They can block Sheetgo before it loads, which causes a blank screen or another unexpected error.
Solution 2: Update your browser
Make sure Chrome is updated
Updates normally happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update:
- Open Chrome.
- In the top right corner, click on the ⋮ icon. Click Update Google Chrome. If you don't see this button, you've got the latest version. Click Relaunch.
- If an update is pending you will see a colored arrow. Green = an update has been available for 2 days. Orange = an update has been available for 4 days. Red = an update has been available for 7 days.
Solution 3: Allow cookies
- Open Chrome. In the top right hand corner, click on ⋮
- Click Settings, then go to Advanced.
- Under Privacy and security, click Site Settings.
- Under Permissions, click Cookies and site data.
- Under Block third-party cookies, check the switch is turned off.
If you can't use your Google Account and you get a message that cookies are turned off:
- Follow the steps above to turn on cookies and try signing in again.
If you still get the error message, try opening a new browser window.
Solution 4: Clear cache, cookies, and browsing history
- On your computer, open Chrome. In the top right, click ⋮
- Click More tools > Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to Cookies and other site data and Cached images and files, check the boxes.
- Click Clear data.
Solution 5: Browse in private mode.
- Open Chrome. In the top right corner, click ⋮ New incognito window.
- A new tab appears. In the top corner, check for the incognito icon.
You can also use a keyboard shortcut to open an incognito tab:
- Windows, Linux, or Chrome OS: Ctrl + Shift + n.
- Mac: ⌘ + Shift + n.
You can switch between incognito windows and regular Chrome windows. You'll only browse in private when you're using an incognito window.