1. Help Center
  2. Tips, hacks & troubleshooting

Solving login issues

Issues with Google Chrome can affect your ability to access and use Sheetgo. Here are a few things you can try if you are experiencing problems logging in:

Solution 1: Deactivate add-ons

Ad-blockers, anti-tracking software and other add-ons can prevent Sheetgo from working.

If Sheetgo won't load, it's normally because an add-on is blocking it. In most cases, opening Chrome in Incognito mode can solve this problem. Open an incognito window by clicking on in the Chrome menu bar or using the Windows keyboard shortcut Ctrl + Shift + n. If you're using a Mac, ⌘ + Shift + n.

You can also try deactivating some of your add-ons. They can block Sheetgo before it loads, which causes a blank screen or another unexpected error.

Solution 2: Update your browser

Make sure Chrome is updated

Updates normally happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update:

  1. Open Chrome.
  2. In the top right corner, click on the icon. Click Update Google Chrome. If you don't see this button, you've got the latest version. Click Relaunch.
  3. If an update is pending you will see a colored arrow. Green = an update has been available for 2 days. Orange = an update has been available for 4 days. Red = an update has been available for 7 days.

    Solution 3: Allow cookies

    In Chrome

    1. Open Chrome. In the top right hand corner, click on
    2. Click Settings, then go to Advanced.
    3. Under Privacy and security, click Site Settings.
    4. Under Permissions, click Cookies and site data.
    5. Under Block third-party cookies, check the switch is turned off.

    If you can't use your Google Account and you get a message that cookies are turned off:

    • Follow the steps above to turn on cookies and try signing in again.

    If you still get the error message, try opening a new browser window.

    Solution 4: Clear cache, cookies, and browsing history

    In Chrome

    1. On your computer, open Chrome. In the top right, click
    2. Click More tools  Clear browsing data.
    3. At the top, choose a time range. To delete everything, select All time.
    4. Next to Cookies and other site data and Cached images and files, check the boxes.
    5. Click Clear data.

    Solution 5: Browse in private mode.

    1. Open Chrome. In the top right corner, click    New incognito window.
    2. A new tab appears. In the top corner, check for the incognito icon.

    You can also use a keyboard shortcut to open an incognito tab:

    • Windows, Linux, or Chrome OS: Ctrl + Shift + n.
    • Mac: ⌘ + Shift + n.

    You can switch between incognito windows and regular Chrome windows. You'll only browse in private when you're using an incognito window.