Solution Care is a premium support service offered by Sheetgo for users who need more than standard product support.
While all users receive help to use the product (such as feature assistance, automation errors or bug fixing), Solution Care is hands-on support for solutions you build with Sheetgo. This includes troubleshooting spreadsheets, setting up workflows , implementing formulas, and more.
What’s included in Solution Care?
Solution Care gives you priority access to Sheetgo’s automation experts who can assess, improve, and maintain your systems.
This includes:
Fixing and improving your Google Sheets formulas.
Setting up or adjusting your workflows.
Optimizing your data structure.
Expanding or customizing existing solutions
Differences between product support and Solution Care?
Feature | Product Support | Solution Care |
Help with bugs or product issues | ✅ | ✅ |
Help with formulas or spreadsheet errors | ❌ | ✅ |
Direct workflow or solution setup | ❌ | ✅ |
Training or solution improvements | ❌ | ✅ |
How Solution Care works
Solution Care can be purchased for yearly subscriptions as support hours.
You need to purchase a yearly subscription to buy Solution Care hours.
As our team helps you with your solution, hours are deducted from your balance.
You can always upgrade your Solution Care plan if you need more support than expected.
You can cancel anytime; the service will stop after your current billing cycle.
Who is it for?
Solution Care is perfect for users and teams who:
Rely on Sheetgo to run critical business processes.
Need expert support to maintain and scale their workflows.
Want peace of mind knowing someone can fix issues quickly.
Want to purchase Solution Care hours?
To get Solution Care, talk to sales to assess your needs.