Your credit card details are only required when you upgrade from the free version of Sheetgo to a paid plan.
All plans use a subscription model so your card will be charged automatically, once a month or once a year, depending on the billing cycle you choose.
Keep your card details up-to-date so your connections keep running without interruption.
To make changes to your card and payment settings, go to your Account page and follow the steps below.
Add a new card
From your Account page, go to Subscription and click +Add new card.
Enter the cardholder's name (exactly as printed on the card).
Enter the card details (number, CVC, expiration date, and ZIP).
Click Save to finish.
If you see text highlighted in red, or if the payment does not go through, please review all card details. If this happens continuously, ask the cardholder to contact our support team via the chat icon inside Sheetgo web app or send us a message.
Edit a card's details
Unfortunately, you can't edit existing payment methods. You can still achieve this by loading in a new card and deleting the old one.
Open the Subscription page and find the cards listed at the bottom.
Click Add new card.
Enter the cardholder's name (exactly as printed on the card).
Enter the card details (number, CVC, expiration date, and ZIP).
Select Set as default payment method.
Click Save to finish.
Delete a card
You can delete a card from the subscription page, but first you have to set up another payment method as the default first by clicking Set as default. If you only have one card, you can follow the steps to Add a new card.
Need more help?
Contact us via chat, on our email ([email protected]), or send us a ticket!
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