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How to set up your failure notification settings
How to set up your failure notification settings

Learn the different setting you can choose to receive your failure notification

Vitor Mazon avatar
Written by Vitor Mazon
Updated over a week ago

When you have multiple Sheetgo workflows each with its own automatic schedule it's essential to know as soon as possible if there was any error while running the connections. You can set up a global failure setting, which would gather the failure notifications from all your workflows into a single email, or set up individual failure notifications, that would generate a separate notification for each workflow.

Global failure setting

To set up a global failure notification you need to go to your account page and find the box User preferences. In this box click on Edit failure settings to specify the frequency and time you would like to receive these emails.

These settings will apply as default for every created workflow.


There are four different types of failure settings:

  • Immediate notifications: At every hour of the day, the system will collect all the connections that didn’t run in the past hour. This notification will be sent once per unique error of the connection. This means subsequent errors of those connections will be muted in the notification level, and new notifications will only happen if the error type changes, or the connection is edited, or ran successfully either manually or automatically.

  • Daily notifications: At the specified time of the day, the system will collect all the connections that didn’t run in the past day. This notification will be sent every day for the existing connections with errors, no matter if the user has received this notification in the previous days.

  • Weekly notifications (default): At the specified weekday and time of the day, the system will collect all the connections that didn’t run in the past week. This notification will be sent every week for the existing connections with errors, no matter if the user has received this notification in the previous weeks.

  • No error notifications (not recommended): In this setting, all the notifications are muted forever until the user enables it again, except for essential account authorization alerts.

Under each different setting, you can choose the level of errors you want to be notified:

  • Errors that require their action (default): In case they don’t have read or edit access in the workflow files, or for some reason, the connected files are unreachable (eg. excluded), in essence, errors that they need to take any immediate action.

  • All types of errors, including system errors: This category level is for external reasons that cause the connection to not run, from APIs being unavailable to internal system flaws. This type of error usually can’t be solved on the user side, but in some cases the user needs to know that their automation didn’t run as expected. This notification Includes both types of communications above, this setting covers 100% of the scenarios of errors.

You can also specify if you want to receive these emails on the email that is associated with your account, or if you want to send these emails to a custom address.

When you are done, you can just click on Save and this will set the option you choose as the default for all your workflows. If you want to specify a unique setting for one of your workflow you can do so from the workflow failure setting.

Individual failure setting

If one of your workflow needs a specific failure setting that is different from the defatuk one you create on the global setting you can set this on directly on the workflow itself.you need to set up On your workflow overview, you can start configuring your Failure Settings by going to the Automation triggers window. Start by clicking Trigger Settings.

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Now, select the bell symbol on the top right to see Failure Settings.

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On this new window, you can choose from four different notification settings:

After you determine the frequency you want to receive these notifications you can choose the level of errors you want to be notified about:

You can also specify if you want to receive these emails on the email that is associated with your account, or if you want to send these emails to a custom address.

Once you finish configuring the notification settings, click on Save. If the workflow fails, you will receive an email like this one:

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As you can see, the email notification will provide you with the next steps to help solve your issue.

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